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Prestige Hair Extensions

Privacy Policy

PRESTIGE HAIR EXTENSIONS PRIVACY POLICY

INTRODUCTION

This privacy policy details how UK Remy Hair Extensions LTD collects personal information about visitors to this website. It describes why we collect this information, how we ensure the security of personal information and what your rights are in relation to this. We may collect, store and use your personal data as described within this privacy policy.

Occasionally we will require to review and amend this Privacy Policy, we reserve the right to do so without providing you with prior notice. It is recommended that you regularly review this Privacy Policy for updates.

To ensure that our organisation meets the requirements of the General Data Protection Regulation (GDPR) and other relevant legislation, we have appointed a Data Protection Officer (DPO) who maintains a comprehensive understanding of relevant information security best practices, holding more than five years’ experience implementing and auditing information security controls.

UK Remy Hair Extensions is an Information Commissioners Office (ICO) registered “Data Controller” and receives updates and guidance from the ICO on privacy matters and information security issues.

WHO ARE WE?

UK Remy Hair Extensions LTD (Owner and operator of www.prestigehairextensions.com)

UK Remy Hair Extensions LTD

8 Bridle Way

BOOTLE

L30 4UA

E-mail: rob@presitgehairextensions.com (for privacy policy related enquiries) info@prestigehairextensions.com (general enquiries).

Telephone: 07717001562

TYPES OF INFORMATION WE PROCESS

Essential Information: This includes information collected to enable a fully functional and efficient service to you when using our website. This may include information about the device and browser software you are using, your IP address, current time, the last page/product you visited and whether you are logged in. We collect this information using first-party cookies. The legal basis for collecting this data is via your consent to the use of cookies on our website or our legitimate interests, namely the proper administration of our website and business. Please see the cookies section at the end of this policy document for further information.

Information about how you use this Website:This information may include your IP address, location, browser type, browser version, device type, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. This data is provided through cookies and tracking services offered by BigCommerce (the eCommerce solution which hosts our website), Facebook marketing services and Google Analytics. We use this data to analyse usage and improve our website and its services. The legal basis for collecting this data is via your consent to the use of cookies on our website and our legitimate interests, namely the proper administration of our website and business. Please see the Cookies section at the end of this policy document for further information.

Information about your Account: Account information includes your name and email address and other details such as contact phone number. The source of the account data is you, provided when signing up for an account. Account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is your consent provided when you create an account, or our legitimate interests, namely the proper administration of our website and business.

Information submitted for Publication: This includes data you provide for publication on our website (and/or our social media channels) such as product reviews, blog posts and media contributions including images and videos of our products in use. Please note that any images or videos which demonstrate our products are likely to include you (or your clients) and they should be provided with the consent of any individual pictured or referenced. Publication data may be processed for the purposes of enabling such publications and administering our website and services. The legal basis for processing this data is your consent which is provided on submission of publication data via any of our communication channels, or our legitimate interests, namely the proper administration of our website and business.

Information about Enquiries: This includes data contained in any enquiry you may submit to us regarding products and/or services offered by UK Remy Hair Extensions LTD. This information may be processed for the purposes of offering, marketing or selling relevant products and/or services to you, applicable to the enquiry you have made. The Legal basis for processing this information is your consent which is provided on making an enquiry via any of our communication channels, or our legitimate interests, namely the proper administration of our website and business. Following an enquiry, we will not provide further marketing information without your consent.

Customer Relationship Information: This includes information such as your title, name, employer, role, contact details and any information contained in communications between UK Remy Hair Extensions LTD and you. The source of this information is you. This information may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promotion of our products or services (specific consent is required for the purposes of marketing correspondence). The legal basis for processing this information is your consent or our legitimate interests, namely the proper management of our customer relationships.

Information about your Orders & Transactions: This includes information about your orders, this may include your contact details and any purchases of products through our website. UK Remy Hair Extensions LTD utilises the payment gateway “Braintree” for all transactions which occur on this website. Braintree is a GDPR compliant service. We do not have visibility, store or process any of your financial information or card details. Order and transaction data may be processed for supplying purchased goods to you via one of our shipping services, and for keeping proper records of transactions. The legal basis for processing this information is the performance of a contract between you and us created when ordering products and services, and our legitimate interests, namely the proper administration of our website and business.

Marketing Information: We may process information that you provide to us for subscribing to our email notifications and/or newsletters. The legal basis for this processing is your consent, provided when signing up to our newsletter or our pre-GDPR re-subscription request e-mail. You may still receive correspondence from us via e-mail in relation to product orders (i.e. Abandoned Cart E-mails & Purchase confirmation e-mails.) but will only receive marketing information if you have provided specific consent.

Correspondence Information: We may process information contained in/or relating to any communication that you send to us. The correspondence data may include the communication content (such as text, images, video, and any metadata associated with communication.) Our website may generate metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is your consent which is provided when you contact us via a communication channel or our legitimate interests, namely the proper administration of our website, business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we may process your personal data set out in this section we may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

WHO DO WE SHARE THIS INFORMATION WITH?

We may share your personal information with third-party ‘Data Processors’ to enable our business activities and provide you with a secure and effective service. We do this in a transparent manner and will never share more personal information than is required to complete a specific business function.

Currently we use the following third-party services:

  • E-Mail Marketing: OmniSend.
  • Help Desk & Enquiries Management: Xsellco.
  • Payment Gateway: Braintree.
  • Tracking and Targeted Advertising Services: Facebook Marketing and Google Analytics/AdWords.
  • Shipping Solutions: Royal Mail & Parcel Force
  • eCommerce Solutions: Linnworks & BigCommerce
  • Customer Services: MoneyPenny

HOW DO WE PROTECT YOUR INFORMATION?

  • We employ a Data Protection Officer who ensures our organisation is compliant with the requirements of GDPR and relevant privacy/information security legislation.
  • Our organisation operates a culture of continuous self-improvement. Our employees are actively encouraged to highlight any security concerns, allowing us to identify areas for improvement and refine our security processes and policies through all levels of the organisation.
  • We ensure that all third-party data processors used by our organisation are compliant with the requirements of the GDPR and relevant legislation.
  • We ensure that appropriate standards of technology and operational security have been implemented and are regularly reviewed to protect your personal information from loss, misuse, or unauthorised alteration/destruction.

HOW LONG DO WE RETAIN YOUR INFORMATION?

We will retain your personal data on our systems for as long as you continue to use our services or until you withdraw consent for us to do so. Should you wish for us to stop processing and remove this information, a request can be submitted to our DPO via the following E-mail Address: rob@prestigehairextensions.com. We may also process your personal information for as long as is necessary to comply with our legal obligations.

We will conduct a review of the personal data we hold each year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing and remove your personal data, although we may retain some personal data in an archived form to be able to comply with future legal obligations e.g. compliance with accounting and tax requirements or in the establishment, exercise or defence of legal claims.

YOUR RIGHTS UNDER THE GDPR

Under the GDPR you have the following rights in relation to your personal information:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

More information on these rights has been published in an ICO guide to GDPR, this can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

In the event that any personal information we hold or process is involved in a data breach, we will inform both you and the ICO within 72 hours of identifying the breach.

Should you wish to exercise any of your rights under the GDPR, our DPO will be happy to discuss this with you and will aim, were possible, to complete actions relating to a request within a 30-day timeframe.

There is no administration fee associated with making requests in relation to your rights under the GDPR, however there are some circumstances (such as frequent repetition of a request) in which we reserve the right to charge a small administration fee, in such cases the basis for doing this will be explained in response to the request.  

PRIVACY ENQUIRIES & COMPLAINTS

If you have any questions about how we secure, use and share your data, please do not hesitate to contact our Data Protection Officer using the following e-mail address: rob@prestigehairextensions.com or alternatively by post at our mailing address.

We are committed to helping you understand how we use your personal data and happy to help you with any enquiries, however should you have any complaint with the way we have handled your data or responded to any request relating to your rights, you are able to raise a complaint directly with the ICO (www.ico.org.uk).

COOKIES

A cookie is a file containing an identifier that is sent by a web server to a web browser and stored. The identifier is sent back to the server each time the browser requests a page from the server.

Cookies may be either persistent cookies or session cookies: a persistent cookie will be stored by a web browser and will remain valid until its expiry date, unless deleted by the user before the expiry date. A session cookie will expire when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

BigCommerce

BigCommerce utilises a number of cookies which are key to the correct function of our website. These cookies collect information, such as your device type and IP address, providing us with the ability to;

  • Remember who you are following log in, so that you do not need to authenticate at each click.
  • Monitor the performance of our website.
  • Allow you to browse between products without having to return back from the home page at each click.
  • remember what is in your shopping cart before you decide to checkout.
  • Ensure your data is processed securely.

BigCommerce uses the following first-party cookies;

  • recent_files
  • templatesCurrentTab
  • PHPSESSID
  • SHOP_SESSION_TOKEN
  • STORE_VISITOR
  • STORESUITE_ORDER_TOKEN
  • STORESUITE_CP_TOKEN
  • ISC_IdleTimer_LastEvent
  • ISC_IdleTimer_LoggedOut
  • imageManagerPagingPerPage
  • imageManagerSortBy

Google Analytics

UK Remy Hair Extensions uses Google Analytics to gather information about website use through deployment of third-party cookies. The information gathered relating to our website is used to create reports about the use of our website and is anonymised.

Google Analytics uses the following Cookies;

 

Cookie Name

Expiration Time

Description

_ga

2 years

Used to distinguish users.

_gid

24 hours

Used to distinguish users.

_gat

1 minute

Used to throttle request rate.

AMP_TOKEN

30 seconds to 1 year

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_gac_

90 days

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 

__utma

2 years from set/update

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

__utmb

30 mins from set/update

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

__utmc

End of browser session

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

__utmz

6 months from set/update

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

__utmv

2 years from set/update

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

__utmt

10 minutes

Used to throttle request rate.

Facebook Pixel

We utilise Facebook Pixels on our website, these pixels may collect data and store a cookie on your device to do so. This service tracks aspects of user behaviour on our website after they have been directed to our site from a Facebook advert, it allows us to measure the effectiveness of any Facebook ads we may have used. Any information provided to us in this manner is anonymised meaning that we do not see any personal data of our users.

Facebook may link aspects of this information to your Facebook account and also use it for its own promotional purposes in accordance with thier Data Usage Policy https://www.facebook.com/about/privacy/ .

By consenting to the use of cookies on our website you provide consent for us to utilise this service.

If you hold a Facebook account you can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads at the following address: https://www.facebook.com/settings?tab=ads.

 

Prestige Hair Extensions – May 2018.